Returns & Refunds

We replace or credit it. No argument, provided it is raised properly.

• Note it on the delivery document at the time, before the driver leaves.
• Photograph it if you can — it settles any question later in seconds.
• Tell us the same day, by phone or WhatsApp.

Raised this way, we arrange replacement or credit against your account.

Our mistake, our cost. If we send the wrong grade, size or brand, tell us and we will collect it and supply the correct material. You are not charged for the collection or the redelivery.

Please do not use or install it once you notice — material that has been used cannot be taken back.

Products carry the warranty offered by their manufacturer. We are the supplier, not the manufacturer, so a defect claim is settled under that warranty.

We will help you raise and pursue the claim — we deal with these companies daily and it is considerably faster through us than on your own. But the manufacturer decides the outcome, and we cannot promise a result on their behalf.

Keep the invoice and any batch or grade markings. Warranty claims are rarely accepted without them.

Talk to us before dispatch and we will usually sort it out. Once material has left for site it becomes much harder, and once it is unloaded it depends entirely on the material:

• Cement, sand, aggregate, RMC — cannot be taken back once unloaded at site. There is no way to verify how it was stored or whether it was contaminated.
• Tiles and sanitaryware — may be returnable if the packaging is unopened and undamaged, and the batch is still current. Ask us.
• TMT steel — depends on whether it has been cut or bent. Uncut standard lengths are easier.
• Electricals, plumbing, hardware — generally returnable in original unopened packaging.

Where a return is accepted, a handling or restocking charge may apply. We will tell you the amount before you decide.

• Material that has been used, mixed, cut, installed or fitted.
• Material damaged by storage on site — cement left in the rain, tiles stacked badly.
• Cement, sand, aggregate and RMC once unloaded.
• Items made or ordered specially to your specification.

None of this is meant to be restrictive for its own sake. Once bulk material has been on site we simply cannot resell it in good conscience to the next customer.

• Credit against your account — the usual route, and the fastest, especially for regular customers with more material to come.
• Refund to the original payment method — where you would rather have the money back. Bank transfers typically take 3–7 working days once approved.
• Replacement — where you still need the material and just need the right one.

Where GST was charged on the original invoice, a credit note is issued so your GST records stay correct.

Call 84660 06633, or message us on WhatsApp with your invoice or quotation number and a photograph. A photograph resolves most issues immediately.